SAFE PURCHASE

From decade to decade, Pothys has been a trusted name in the silk and textile industry, built on a legacy of quality, authenticity, and customer confidence. We are committed to ensuring a safe and secure shopping experience through reliable purchase practices and transparent policies. 

Authenticity in Every Silk Saree Purchased:

All silk products sold on Pothys.com are genuine and made by trusted artisans. Where applicable, Pothy's silk sarees carry appropriate authentication certification, such as the Silk Mark, to help customers confirm quality. Silk Mark is a government-assurance tag certifying silk as 100% pure and natural, without any manipulation of its core quality. As a mark of authenticity and a mandate, we mention pure silk with a Silk Mark tag under the ‘Authenticity’ drop-down in our product description.

Privacy in Customer Data:

As part of the business process, we collect personal information, including the customer’s name, address, contact number, and email address. We store this information only if a customer ticks the dialogue box stating ‘Save this information for next time.’ Additionally, with the customer’s permission—after selecting the box ‘I agree to receive order updates, notifications, and promotional messages via WhatsApp’—we may send emails about our business, new products, and other updates. Any pop-up notification related to marketing and saving personal information will be displayed on our website. All the information we receive from customers is obtained only after their consent. Apart from this, when a customer browses our site, we automatically receive the customer’s computer’s Internet Protocol (IP) address, which helps us understand the customer’s browser and operating system.

Safety in Every Transaction Made by Customers:

At Pothys.com, all transactions are processed through secure and industry-standard payment gateways. Pothys does not store any customer’s credit card or debit card details on its servers. Once the customer places an order and completes the payment, we receive only a transaction ID from the payment gateway providers. These payment gateways may securely store card and account details and ensure data privacy. We use highly secure, industry-standard payment gateways such as Razorpay (domestic) and PayPal (international), built with advanced encryption, PCI DSS Level 1 compliance, and fraud detection mechanisms to protect transactions.

Genuineness in Every Product We Sell: 

Pothys always aims to ensure that every product arrives in great condition, and we hope customers are always happy with their purchase. In case the customer receives the product in a flawed or damaged condition, or if the product received does not match the website’s product description (counterfeit), please contact onlinecustomercare@pothys.com within 48 hours of delivery, along with supporting evidence from the unboxing video. Upon verification of the unboxing video, we will review the issue and take the necessary action accordingly.

Easy Return for All Orders:

Customers can raise a return request directly from their orders window, which automatically sends an email to us. For any concerns or complaints related to products—such as damage, missing products, stains, size issues, or dissatisfaction—please email onlinecustomercare@pothys.com within 48 hours of delivery, along with supporting evidence such as a clear unboxing video from start to finish. Upon verification of the unboxing video, we will review the issue and take the required action accordingly.

Easy Refund for All Orders: 

After the return inspection, the refund will be initiated from our end within 2–3 days. Once initiated, the refund will be credited to the customer’s bank account within 4–5 days, depending on the customer’s bank processing time. We do not require the customer’s bank account details for refunds. In rare cases where the refund cannot be processed to the original payment source, certain bank details may be requested. Any bank details provided for this purpose will be deleted once the refund is successfully processed and will not be shared with any external parties.

Pothys’ Supportive Team Throughout Your Purchase Journey

For any queries or grievances, our dedicated customer support team is here to assist you throughout your purchase journey. Please reach out to us through either of the following two channels:

Call: +91 89395 93990 | +91 89395 93996

Email: onlinecustomercare@pothys.com

Support Hours: Monday to Sunday, 10:00 AM – 9:00 PM.