PRIVACY POLICY

Personal Information:

When a customer purchases from us, as part of our business process, we collect personal information such as name, address, contact number, and email address. We store this information only if a customer ticks the dialog box stating, 'Save this information for next time.' Additionally, with the customer’s permission—after selecting the box ‘I agree to receive order updates, notifications, and promotional messages via WhatsApp’—we may send emails about our store, new products, and other updates. Apart from this, when a customer browses our site, we automatically receive the customer’s computer’s Internet Protocol (IP) address. This helps us understand the customer’s browser and operating system. Pop-up notifications for email marketing and saving personal information will be displayed on our website. All the information we receive from customers is obtained only after their consent. 

Customer Transactions:

At Pothys.com, all transactions are processed through secure and industry-standard payment gateways. Pothys does not store any credit card or debit card details on our servers. Once the customer places an order and completes the payment, we receive only a transaction ID from the payment gateway providers. These payment gateways may securely store card and account details and ensure data privacy. We use highly secure, industry-standard payment gateways for customers’ transactions.

For more information, customers can refer to our payment gateway partners’ privacy pages using the links below:
Razorpay – https://razorpay.com/privacy/
PayPal – https://www.paypal.com/myaccount/privacy/privacyhub

Personal Information by Our Vendors:

To provide customers with a seamless shopping experience, Pothys works with trusted third-party partners such as delivery partners, payment gateways, and digital marketing agencies. These partners access customers' personal information only to the extent necessary to perform their services on our behalf. Our vendors, such as payment gateways, operate based on their own predetermined privacy policies, not only for us but also for other businesses. Pothys recommends that customers review the privacy policies on the respective payment or delivery partners’ websites to gain a clear understanding of how their data is handled. Please note that once a customer leaves the Pothys website or is redirected to a third-party website or application, our privacy policy and terms of service will no longer apply.

Shopify:

Pothys.com operates on a secure e-commerce platform provided by Shopify. It enables Pothys to offer its products and services online. All customer personal data is stored within Shopify’s protected infrastructure, including its databases and application systems, and is secured on servers safeguarded by advanced security measures and firewalls.

Cookies Disclaimer:

Just like most other sites, when a customer registers with Pothys.com, we will send a "cookie" pop-up. If a customer accepts our cookie notification, it helps Pothys to identify that customer when he/she visits us again. Apart from this, "cookie" is used to determine which pages or information customers find most useful or interesting on our own websites. The cookies do not contain any personally identifiable information.

Third-party Links Disclaimer:

Our website may contain external links that redirect to third-party sites. When a customer clicks on these links, they will be directed away from our website. We are not responsible for the privacy practices or content of these external sites, and we recommend that customers review their privacy policies independently.

Communication Disclaimer:

Service-related communications are an essential part of a customer’s shopping experience. By using our website and consenting to our notifications, customers agree that Pothys may contact them through various channels, including SMS, WhatsApp, phone calls, or email, for a few reasons, such as account verification, order confirmations, delivery updates, promotions, security alerts, announcements, customer support, and feedback.

Disclosure Disclaimer:

Yes. If required under legal provisions, or if a customer violates Pothy’s terms of service, we may disclose the customer’s personal information to the appropriate judicial authorities.

Age Disclaimer:

By using the Pothys website, customers confirm that they are at least the age of majority in their place of residence.

Right to Change Policies:

Pothys reserves the right to update or modify its policies at any time. Any changes will be posted on the website immediately. Additionally, if we undergo a merger, acquisition, or restructuring, customers’ information may be transferred to the new entity to ensure continuity of services. 

For Contact and Queries:

For any pre-purchase help, post-purchase help, or any kind of queries, customers can contact our CRM team. 

Call: +91 89395 93990 | +91 89395 93996

WhatsApp: +91 89395 93996

Email: enquiry@pothys.com

Support Hours: Monday to Sunday, 10:00 AM – 9:00 PM.