We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:

Our terms and conditions is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by these terms and conditions. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Terms and Conditions. This Terms and Conditions is incorporated into and subject to the Terms of Use.

Without receiving an email from the customer, no product return would be initiated.

Strictly after 7 days of shipment, no returns can be undertaken.

With regards to international orders, presently we do not have a policy on accepting returns or exchange of products.

The products that need to be exchanged should be in original condition with the Invoice and tags intact as in purchasing. Without original Invoice and tags returns will not be validated.

In case of complaints regarding any damage or stain or other reasons must be reported within 24 hours of purchasing the products. We would require an image of the same for us to examine.

Exchange will entertained only for damages .

Strictly no refunds allowed for non damaged products.

All the Prices the products displayed,advertised & sold on this website are their maximum retail prices which is also inclusive of all taxes.

Manufactured and Marketed by -
Pothys Private Limited
No : 15 , Nageshwara Rao Road,
T.Nagar,
Chennai 600017.
Customer Care : 8939593990/96
Email : enquiry@pothys.com

By availing Cash on Delivery facility, you are agreeing to the following terms and conditions.

1. Cash on Delivery (COD) facility will be available only for orders up to Rs. 15000/-
2. Only cash payments / UPI payment will be accepted while delivering the order under the COD
3. Demand Draft/ Cheques will not be accepted for orders booked under the COD method of payment.
4. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment.
5. Cash on Delivery option is not available for stitching and Kerala products.

Note: The above terms and conditions may change from time to time without prior notice.

When will my order be delivered and how will I be notified?

• Once orders placed, we would call the mobile number given in the order to verify and confirm the availability and interest to receive the orders.
• After call verification is done we proceed with the dispatch.
• Once the order is dispatched you will receive the tracking details as SMS or E-Mail.
• If any issues regarding with your order please notify our team by call +91 8939593990 / 96 or email at enquiry@pothys.com

Can a customer refuse to pay and receive for a COD order?

• Delivery partner take the confirmation on availability of consignee and to proceed for delivery, where customer refuse to pay is not acceptable.
• Only valid reason to return to consider would be wrong product/s or damaged products delivered can initiate proper return request. (i.e. orders delivered are not what was actually ordered).
• False allegations of wrong product/s delivered is not acceptable
• Will constitute a violation of the terms of use of our COD service. In that case, your account will be evaluated and may be barred from placing further COD / online orders.
• We reserve the right to refuse further services to customers who violate any terms our services.