REFUND AND CANCELLATION
Pothys believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy -
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the warehouse/vendors/merchants and they have initiated the process of shipping them.
No cancellations are entertained for those products that the Pothys marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
Pothys does not accept cancellation requests for items which have been used by the customer. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
The refund process will be initiated through NEFT. And the duration for refund will be 10 working days.
Pothys reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:
1) Unavailability of the product
2) Errors in the details provided (us or customer)
3) Problems identified by Credit and Fraud Avoidance department
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Note: Reverse shipment charges would be beared by customer. In exception case reverse shipment charges will be paid by us.
If you have any query you can always call us at +91-8939593990 or email firstname.lastname@example.org